The present conditions of sale, governed by French law, are intended to define the terms and conditions under which the agency SOGEREL DESTINATIONS, EURL with a capital of 121 959 \, Registered with the RCS of Narbonne B 419882113, ATOUT France under the Nｰ IM011110002, bank guarantee by Groupama Banque, civil liability insurance  by Generali contract nr 027143, markets the hosting services  appearing in its brochure or on its websites ( www.camping-la-pinede-enchantee.com , www.appart-agathea.com and www.leschaletsdemurdesologne), all in compliance with the Tourism Code, Article R211 3 11.
To make a reservation, the customer must be of legal age and capable. The agency reserves the right to refuse minors unaccompanied by their parents or a legal guardian.
The names of all participants in the stay must be communicated at the time of booking. Identity checks may be carried out on arrival and the reservation may be canceled without refund in the event that the names do not correspond to the reservation.
The pro-forma estimate as well as the general conditions of sale form the reservation contract and constitute the entire contractual relationship between the parties.

Price of the stay :
All prices are expressed in Euros, all taxes included, excluding tourist taxes and administration fees.
The rate applicable to the stay is that in force on the day of the reservation. The special offers proposed by the agency after the reservation date are not retroactive.
The rates in hotel formula are indicated on a minimum basis of 2 people to which is added a supplement for each additional person.
Rental rates are indicated per rental unit.
Hotel rates are expressed per day per person, half-board basis (concerns hotels in Rosas)
Prices include: the provision of accommodation according to the formula chosen, energy (water, electricity and gas except gas plancha refills at Camping La Pinède Enchantée as well as the Energy package at Village Giardini di Altea), l access to services as described in the catalogue, reception on arrival and inventory on departure,
Prices do not include: administration fees, tourist taxes, final cleaning and household linen (unless otherwise stated or formulas), the deposit.

Contacts for booking:
By phone     at 04 68 90 27 00
By email:      sogerel@wanadoo.fr
At the agency:    Rue du Sampan – L’Oustal des Mers – 11430 GRUISSAN

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Booking methods:
The customer chooses his destination, his type of accommodation, his dates of stay, his additional services (cancellation insurance and civil liability of the tenant, hotel comfort, breakfast etc.)
The adviser confirms the reservation and its price by sending an e-mail or by post including the request for a deposit, the pro-format estimate summarizing the services reserved as well as a reservation form Upon receipt of the mail , the customer is required to ensure that all the elements comply with his request.
The customer validates his order by returning the completed and signed reservation form, after having read and accepted the conditions of sale, accompanied by his deposit.
In the case of reservation by mail or telephone and immediate payment by credit card, the reservation, except incident of payment, is validated immediately and is deemed final and non-refundable.
In the case of payment by check, holiday vouchers or bank transfer, the customer has an option valid for 7 days. For short-term reservations (less than 14 days before arrival) the options are valid 24 hours.
As soon as the payment is registered, the customer receives a confirmation by e-mail or by post. This constitutes the agreement concluded between the client and the agency. 
A voucher (or voucher) is sent upon payment of the balance, no later than 14 days before arrival. This document certifies that your stay is settled and gives you the necessary information upon your arrival.
If the balance does not arrive within the time allowed (i.e. no later than 14 days before arrival), the reservation may be canceled and result in the penalties provided for (paragraph Cancellation of stay)

Paid invoice :Invoices are issued after the arrival of customers on site. At the customer's request, a paid invoice will be sent to him by email or by post.

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Means of payment :
Payment can be made by:
Credit card (Visa or Mastercard)
Check payable to SOGEREL DESTINATIONS
ANCV holiday vouchers (duly completed and sent by registered mail to the reservations department in Gruissan). In the event of delivery of holiday vouchers at destination, a fee of €10 will be charged for repatriation costs.
Virement bancaire          :
Bank: CIC NARBONNE
IBAN:     FR76 1005 7191 5700 0967 8140 179

BIC :          CMCIFRPP

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Right to retract :
Pursuant to the provisions of Article L 221-28 12° of the Consumer Code, the Agency informs the customer that the sale of Hosting services provided on a specific date, or according to a determined periodicity, is not subject to the provisions relating to the withdrawal period of 14 days.

Booking changes  :
By the customer :
The Customer may request the modification of his stay for another date or another type of accommodation, at the latest 14 days before arrival, subject to a modification fee of 15 Euros.
By the Agency:
L'Agence pourra être amenée à modifier le séjour avant son début         _cc781905 -5cde-3194-bb3b-136bad5cf58d_: the customer will be informed of the new proposal as soon as possible by telephone and confirmed by email or post. 
The Customer can:
Refuse the new proposal  : in this case the Agency will reimburse the full amount paid
Accept the new proposal    : if the stay is cheaper, the Agency will refund the difference to the client. If the stay is more expensive, the Agency will bear the difference.

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Cancellation of stay:
Par le client          :
De la date de réservation  à 14 jours avant le début du séjour       _cc781905- 5cde-3194-bb3b-136bad5cf58d_  : 25% of the amount of the stay 
De 13 à 8 jours avant le début du séjour         _cc781905-5cde- 3194-bb3b-136bad5cf58d_: 75% of the amount of the stay
7 jours et moins avant le début du séjour         _cc781905-5cde-3194 -bb3b-136bad5cf58d_: 100% of the amount of the stay.
In the event of interruption of stay or early departure, the client cannot claim reimbursement. Administrative and insurance fees are not reimbursed, even if you have taken out insurance. 
Cancellation must imperatively be made by telephone and confirmed in writing (email or registered post). Failing this, this cannot be taken into account and the customer must pay the full price of the stay.
If the customer has taken out the tenant's civil liability cancellation insurance offered by the Agency, the latter is responsible for sending all the documents to the company.
For stays paid for in whole or in part by a credit note, the amount of the reservation paid for by the credit note cannot give rise to any refund or modification.
By the Agency:
The Agency reserves the right to cancel the client's stay before departure, for any reason whatsoever. In this case, the amount paid by the customer will be refunded to him, increased by the compensation equal to the penalty that the customer would have borne if the cancellation had been made by him.
If the cancellation of the client or the agency before the start of the stay is due to exceptional and unavoidable circumstances, occurring at the host site or at the destination and having significant consequences on the performance of the contract, the amount of the stay (excluding insurance) will be fully reimbursed but no additional compensation will be due by the agency.

Conditions of stay:
Return the keys
Arrivals are in the afternoon and departures in the morning  : the Agency draws the attention of its customers to the fact that arrivals and departures must be made on the days and hours of opening of the reception, as indicated on the voucher. of exchange (voucher) which is transmitted to him during the payment of the balance.
If the customer is unable to arrive within the time allowed, it is imperative to notify the reception in order to agree on the procedure to be followed.
No refund, even partial, will be granted by the Agency in the event of arrival outside the authorized hours or after the scheduled date.

Deposit / Security deposit:
A deposit of 300 Euros is required at check-in per rental (payable by Eurocard/Mastercard, Visa or cash). It is returned after payment of the services consumed on site, after deducting the compensation retained for any damage and return of the keys.
The main holder of the reservation must be the bearer of the deposit.

Thefts, losses and damage:
Customers are required to take out insurance against the risks inherent in occupying the reserved accommodation, namely: theft, loss or damage to personal items, as well as the damage they could cause to the rented property, as well as damage they could cause in the establishment as a result of their negligence. Your personal “Housing - civil liability” insurance can cover these risks, we ask that you check this with your insurer and present proof when making your reservation. Similarly, our establishments offering the services of a temporary rental and not those of a hotel within the meaning of article 1952 of the Civil Code, the responsibility of the establishments cannot be engaged in the event of theft or disappearance of property belonging to customers. (apartments, vehicle, etc.).

Inventory / State of Cleanliness:
It is up to the customer to make an inventory of fixtures (equipment and cleanliness of the rental) within 2 hours after his arrival (or the next morning, in the event of late arrival) and to report any failure to the reception. No complaints will be accepted subsequently.

Final cleaning:
It remains the responsibility of the customer, failing which, compensation of a minimum of 45 euros will be required (refer to the written information on the exchange vouchers). Each client must leave the accommodation in a perfect state of cleanliness (trash emptied, dishes washed and put away according to the information in the welcome guide, oven and refrigerator cleaned, blankets folded, furniture in place, floor swept and cleaned…. non-exhaustive list) as it was delivered to him when he arrived and validated with a member of our team. The client can reserve the “final cleaning” service at reception, if he wishes to discharge this task. We remind you that sanitary disinfection is not a final cleaning, but a particular treatment of sanitary facilities between each service. 
Final cleaning is included in the hotel rate.

Accommodation capacity for rentals:
For reasons of safety, insurance and comfort (lack of water production, space, etc.), it is forbidden to exceed the number of occupants provided for in the accommodation (including babies). The property manager   will refuse anyone beyond the expected capacity. 
Rules of procedure
The client undertakes to respect and ensure that the occupants of the accommodation respect the internal regulations of the establishment. 
In the event of non-compliance with these regulations or an attitude contrary to the tranquility and propriety of the establishment by one or more occupants of the rental, the establishment, after formal notice without effect or immediately depending on the seriousness of the facts, may ask the customer or his co-occupants to leave the establishment. This situation will not give rise to the right to reimbursement, even partial, of the stay.

Reception of animals:
Dogs (except category 1 and 2) are accepted in the establishments (unless otherwise stated in the description). They are generally limited to one animal per rental.
They must be kept on a leash in the common areas and not be left alone in the rental.
Dogs must be tattooed or chipped, up to date with their vaccinations. The customer must be insured for civil liability.
A supplement, which varies according to the establishments, will be requested on site for the reception of the animal.

Tourist tax:
Collected on site on behalf of the municipality, it varies according to the stations. Its amount is given as an indication on the vouchers, subject to modification by the town hall.
Local disturbances
The Agency cannot be held responsible for any external nuisances which may disrupt, interrupt or prevent the smooth running of the stay, in particular in the event of a lack of electricity, gas or water supply (strike, water shortage due to drought , flood...) ; reduction, postponement or cancellation of activities and services offered by resorts (seasonal services, strike, permanent closure, weather conditions, etc.); noisy environment (busy resorts, swimming pool, nearby construction site, heavy traffic, neighborhood problems, etc.). It is useful to remember that the French coast, and tourist areas in general, are constantly being developed and are very busy in high season. Consequently, the quality of the environment may be affected and a certain number of nuisances may arise from this situation.

Complaints:
Any complaint or anomaly must first be reported on site so that the operator can remedy the breach or ascertain it. However, if the problem could not be resolved on site, the client must contact the Agency as soon as possible. No complaint will be admissible if the customer has not already reported it on site and if it is not the subject of a letter within 15 days of the stay.
 

Protection of personal data :
In accordance with the Data Protection Act No. 78-17 of January 6, 1978 as amended and the General Data Protection Regulation 2016/679, the Customer is informed that the personal data marked as mandatory and collected in the part of the registration of the reservation are necessary for the execution of the stay. 
The recipients of personal data are  : the staff in charge of the reservation and the staff or partners in charge of welcoming customers.
The Agency undertakes to keep your personal data only for the duration necessary for the proper performance of the contract.
The customer may at any time exercise his rights of access, rectification, deletion of data as well as limitation   and opposition to the processing and portability of personal data._cc781905-5cde- 3194-bb3b-136bad5cf58d_
To do this, you must make a request to the following email address: resasogerel@hotmail.com or by post: SOGEREL DESTINATIONS – CS 10100 – Rue du Sampan – 11430 GRUISSAN